*** Are you our next Community Manager? ***

Do you love people (and snacks)?

(Even the nutty ones)

Want to manage hundreds and thousands of them (the people, not the snacks)?

Nicework is looking for a Community Manager to join our team. You’ll be responsible for multiple brands across various social media channels. You’ll also need to create enticing and strategic content and drive quality engagements with a range of communities to ensure the effective delivery of key objectives

The details

Your primary responsibilities:

  • Creating content plans in line with a brand’s social media strategy and tonality

  • Ensuring content is posted timeously across social media platforms

  • Writing content that is suitable for various social media platforms

  • Responding to and addressing the community’s queries and complaints efficiently, professionally and timeously

  • Driving engagement and conversations with the community and ultimately, building brand love and loyalty

  • Identifying tactical and relevant opportunities to engage with the community

  • Working closely with the analytics team to drive positive sentiment and optimise on content opportunities

  • Executing and optimising content during campaigns to ensure momentum and optimal visibility

  • Compiling weekly / monthly social media platform reports and campaign reports

  • Live tweeting from events

  • Keeping up-to-date with the latest trends within the digital and social media landscape

  • Input into campaign ideas and creative brainstorming sessions

  • Executing social media competitions and collating entries

Skills Set:

  • Effective complaint resolution skills

  • Effective writing skills and proficiency in English (understanding of other South African languages a big plus) 

  • Understanding of the digital and social media landscape both locally and internationally

  • Critical analysis of social media data in order to pull out key learnings

  • Presentation skills

  • Ability to work within a team of digital specialists and contribute effectively

  • Professional demeanour internally and externally when dealing with clients

  • Understanding the advantages of paid media within social media

  • A thorough understanding of social media platform guidelines

  • An understanding of copyright infringement and consumer privacy on digital platforms

  • Strong administrative skills and superb attention to detail

  • Deadline and results-driven

  • Ability to multitask and work under pressure

  • Hunger to learn and grow (and a hunger for snacks)

  • A positive, can-do attitude

  • Ability to function independently, use own initiative and make decisions

  • Assertive and confident

  • Display good work ethic and professionalism

Experience:

  • 2 years minimum experience fulfilling the community manager role for a business or consumer brands’ social media platforms

Qualifications:

  • Higher Certificate/Diploma/BA degree in Marketing, Communications, English, Media Studies) or relevant degree

Why Nicework?

Nicework is a great place to work. You will grow, learn and every day is sprinkled with fun.

It’s not for everyone but you are not just anyone, now are you?

Working for us is a treat >

 

  • Personal coach every month

  • We work on our own brands, with both medium to large companies and big corporates across a variety of media

  • Being part of a dynamic growing team

Nice Values

Before applying for this job, know that you need to demonstrate the following characteristics or traits. We interview for these, so don’t take them lightly

Seek Clarity

You Seek Clarity - You’re able to take confusing, disparate or incomplete information and wrestle it to the point where anyone can understand it. You’re able to communicate a message clearly and effectively, working to uncover the underlying problem and find the best solution to it.

Collaborative and Inclusive

You’re Collaborative and Inclusive - You work well with a team. You are able to include the client in the journey to achieve the best results for all.

Keep it Light

You can Keep it Light - You’re able to see the funny side of situations and laugh at yourself You approach challenges with the assumption that they can be solved, and keep a healthy perspective about the work that you do. Our clients and the team delight in working with you.

Entrepreneurial Spirit

You’ve got an Entrepreneurial Spirit - this means you don’t accept the status quo, and actively seek a better answer. You take the initiative, and put care into the work you do, understanding that projects don’t always run in a straight line. You are able to adapt and persevere when necessary.

Curious to the Core

You’re Curious to the Core - always willing to learn, to do the research, and to ask questions to clarify. You’re uncynical in your approach and will explore to find the best solution.

Made it Better

You Made it Better - a project is better off because you are involved. We will push you if it means improving the outcome of a project.

How to apply:

Want in? Then click the button below and fill in the form

Should you not receive a response in 2 weeks, you may consider your application unsuccessful

> + * > Public service announcement: If you are from a recruitment agency, please do not get in touch. We understand that you are trying to do your job, but there is no honey here. Sorry.